| Summary: | 碩士 === 華梵大學 === 工業工程與經營資訊學系碩士班 === 99 === In this study, to select the IT outsourcing vendor, we adopted the Analytic Hierarchy Process (AHP) framework, and the evaluation criteria are selected from related literatures and the Government Procurement Law, based on expert consultation. Then via the questionnaire of experts, the weight of all criteria is calculated and the best IT outsourcing vendor is chosen.
The results show that: In the second level of the AHP framework, the “service capability” of IT outsourcing vendor is the most important criterion (weight value is 0.413), followed by the “technical capability” (weight value is 0.327) and “management capability” (weight value is 0.260). In the third level of the AHP framework, the top three criteria are outsourcing vendors’ “support and maintenance capability” (weight value is 0.227), “technical ability” (weight value is 0.144) and “information security capability” (weight value is 0.121). In the three alternatives, vendor “A” (weight value is 0.411) is the best IT outsourcing firm.
Furthermore, from the sensitivity analysis of all criteria, only three criteria are sensitive: outsourcing vendors’ “service capability,” “technical capability” and “information security capabilities” criteria. i.e., the change of these three criteria weight will change the ranking of the best IT outsourcing firm.
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