| Summary: | 碩士 === 逢甲大學 === 經營管理碩士在職專班 === 99 === To effectively increase training effectiveness, this study will DEMTAEL tools to analyze, explore the impact of telecommunications customer service training, the relationship between the success criteria to find the key to improve training effectiveness criteria. The results indicated that the telecommunications industry, customer service training to strengthen the practical courses as a priority in order to trigger the design and planning, employee motivation, training will be allow to play good results. In this study, DEMATEL tools to analyze, to understand the effectiveness of multi-criteria impact of the training and provide reference to the telecommunications industry as a training plan to help the telecommunications industry to provide better customer service, improve the service.
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