Analyzing the Key Success Factors of Outsourcing of Government Information System

• Main Authors: Shih-Chun Chen, 陳詩君
• Other Authors: Wen-xiang Lai
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/65377257700417124700

碩士 === 逢甲大學 === 經營管理碩士在職專班 === 99 === Taiwan began to promote the internet-based e-government in 1998, and has successfully completed the following three stages in the past thirteen years: - First stage: Constructing the infrastructure for the government service network. Second stage: Applying and promoting the government service network. Third stage: Improving the social care system and offering seamless and high-quality government service to the public. While endeavoring to the streamline of administrative procedures, improving service quality and keeping pace with the trend of globalization and technological development, Taiwan’s government agencies are also facing staff downsizing and budget reduction requirements on an annual basis at different administrative levels. In response, the government is gradually outsourcing works to professional vendors operations that involve high processing costs or advanced technological knowhow. In order to improve the cost effectiveness and operational efficiency, this study aims to strengthen the country’s adaptability to a rapidly changing and highly competitive environment, given the integration of external resources with professional expertise. The outsourcing of IT business has now become an indispensable part of government administration. Besides lowering costs, this study also allows government agencies to concentrate on their core businesses and maximize other benefits. It further enables the acquisition of advanced information technologies and know-how, meets human resources requirements in an ever-changing environment and facilitates organizational restructuring. This study establishes an analytical hierarchy process (AHP) research structure based on the results of literature review and documentary study to identify the respective weights of the key success factors for outsourcing government information systems and employs the methods of expert questionnaire survey and AHP. The findings in this study can be hopefully used as the reference sources for government agencies in the outsourcing concepts of information systems.