| Summary: | 碩士 === 逢甲大學 === 運輸科技與管理學系 === 99 === In recent years, a rapid increase in private transport, leading to the accident frequency has increased, traffic police also increased the volume of business processing and inquiries. And the subsequent police handling of the scene and the quality is very huge impact on the rights of people. The relevant literature can be understood that the people for the police accident needs to improve quality and efficiency, because the highway''s accident treatment satisfaction than rarely pay attention to, so will focus on National Highway No. 1 and No. 3 for the questionnaire analysis. Questionnaire respondents were parties to object to the accident, relatives of the agent and the insurance industry, the survey from January 2011 to March, during the three-month visits to the questionnaire, which include 120 copies of a questionnaire survey, the number of available questionnaires 100 copies; and incident handling items in the questionnaire asked for the 13-site processing section, data collection and query part 6 and a total of 20 overall satisfaction, through basic statistical analysis and factor analysis to explore. The results showed that "the accident site arrival time (3.82)" as the most satisfactory, and the "scene of the traffic control situation (2.92)" as the most dissatisfied, and classification of 20 items asked of witnesses and drawing out the Alerts site map factors questions raised and the processing factors, trace evidence collection and to determine factors causes, knowledge and operational capacity factor, and arrival time of a complete record of factors, professional competence and proficiency factors, six main factors, analyze the results of the questionnaire can be provided by relevant unit of reference and improvement purposes.
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