The Guanxi between Supervisor and Subordinate in Chinese’s QCC Team：Dyad and Interaction Perspective.

• Main Authors: Yi-chen Wen, 溫苡辰
• Other Authors: Meng-yu Cheng
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/43117905624007237179

碩士 === 逢甲大學 === 企業管理所 === 99 === Teamwork is widely regarded as an effective management technique and adopted by many organizations. Teamwork is important in organizations, especially in Chinese organizations, which tend to be “guanxi-oriented”. The types of interaction relationship in organization (Guanxi) include vertical leader-member exchange (LMX) and horizontal team-member exchange (TMX). Each of them plays a critical role in influencing members’ effectiveness. According to LMX theory, several researchers have argued that LMX should always be assessed from the perspective of both the subordinate and the supervisor, but most of researches rarely follow the dyad rule in measuring LMX. As the study adopts the dyadic network method for measurement, it can subdivide into four kinds of LMX relationship quality by dyad perspective as Balance high LMX, (Leader think) Subordinate is on supervisor own side, Subordinate consider is on supervisor own side by hiself/herself, and Outsider. In the past most researchers investigated the interaction between team leader and member. Less discuss about team-member exchange, especially the interaction of LMX and TMX. We are aware of that no research simultaneously examines the interaction of TMX and LMX until recently. This study investigates how Guanxi interaction (LMX and TMX) affect the effectiveness of team members in Chinese team at the same time. The quality control circle teams of three hospitals in Taichung that include two local community hospitals and one teaching hospital were surveyed, with a total number of 142 teams and 916 members. After analyzing data in individual level, the results show as the following: (1) Four kinds of LMX have different effects on effectiveness of team member. (2) TMX has positive influence on the effectiveness of team member. (3) Interaction of TMX and LMX moderates effectiveness of team member’s effectiveness.