The Linkage of Service Climate and Affective Commitment：The Comparison of Satisfaction and Citizenship Behaviors through the Internal and External Customer
碩士 === 大葉大學 === 管理學院碩士在職專班 === 99 === First line service employees simultaneously pay attention to their own and their customer’s well-being. For public service organization, there also exists strategic importance in the dual management concerns of customer-oriented service. This research attempts t...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/86060263364500596948 |