The Study of Service Quality by Police Administration Organizations in Taichung City

• Main Authors: Chun-Chin Hsiang, 向群欽
• Other Authors: Hai-Ching Lin
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/50599727749096099929

碩士 === 中臺科技大學 === 文教事業經營研究所 === 99 === This study aimed to explore the quality of the police officers serving the public in Taichung City. First, the literature exploring quality of police officers serving the public and principles of the theoretical basis. Second, police officers serving the public of the status of quality, and explore the different background variables police officers and the public authorities serve the people in Taichung City police and the quality of cognitive differences. To "Taichung City police authorities serve the people of the quality of the questionnaire" as a research tool, a random sample of 576 police personnel, 934 people in human samples, the survey data analysis and processing, were addressed in this study results are summarized as follows: This study shows that gender, different sexes, different respectively of the Taichung City police officers and the people awareness of there was no significant difference in service quality, an overview of the police service "people-based", "people oriented" and "dedicated police services "" People certainly "benefit to enhance the quality of service and awareness, so that people have been virtually secure and stable feel, and display so that people can truly feel the Taichung City police department and police colleagues intentions and care; different" ages", " ievels of education "," areas "Police officers and police authorities for the public service quality perceptions are different people and different views. Finally, according to results of studies of specific practical recommendations for police agencies to enhance the quality of service people can do as a successor to the reference study and reflection.