A Study on the Working Pressure, Job Burnout and Turnover Rate of Pharmacists

• Main Authors: Yu-Ho Chen, 陳玉鶴
• Other Authors: Chin-Tun Hung
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/61509248772313981834

碩士 === 中臺科技大學 === 健康產業管理研究所 === 99 === Objective: Pharmacists provide pharmaceutical services, they are responsible to maintain and promote healthy to people. Since people highly pay attention on the quality and efficiency of health care services, pharmacists get more stress and fatigue during work. This may causes to reduced quality of service, and an increase pharmacists to quit. Purpose of this study is to comprehend their condition of stress and fatigue from the work. And then, analyze the relationship between personal characteristics and stress, fatigue, and turnover intention, to provide policy information. Methods: The study focus on the population of registered pharmacists from Department of Health. According to county and hospitals system-level stratified sampling, the respondents were divided into workplace practice medical centers, regional hospitals, district hospitals, clinics, pharmacies and the other six major categories. There are 908 questionnaires were mailed and 216 questionnaires were returned, the rate is about 23.78 %. Results: Respondents from the survey, counted men 45.4 % and female 54.6 %, the group between age 41 to 50 years old counted 32.9 % with higher rates. The average of age is about 41.9 years old. The result shown the rate of fatigue is moderate. Age, marital status, service organizations, the average working hours on personal fatigue are significantly different; age, marital status, education, seniority, service organizations, the average hours of work fatigue are significantly different; education, service agencies, job title, the average work clients when there are significant differences in fatigue. Application skills, the role of stress, overwork and other factors into medicine personnel with relevant turnover intention. Conclusions: Work stress and fatigue showed a positive correlation that high rate of stress related with high rate of fatigue. There are many causes influence pharmacists decreased, such as age, marital status, average monthly salary, the total length of pharmacists engaged in the service sector, job title, skill applications, the role of stress and overwork. Therefore, managers should consider these effects to release the stress for young or new pharmacists during counseling and pre-employment training to reduce their turnover intention. The result will help pharmacists to improve the stress from work reduce the fatigue from workplace environment, improve the quality of health care services, thus to secure people’s health and well-being.