A Reseach on Planning an Intelligent Automobile Service Manages Research of the Expert System- An Empirical study of Automobile Service Enterprise.

• Main Authors: Chen, Yi Lung, 陳億龍
• Other Authors: Hsu, Chiang
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/n57gjt

碩士 === 長榮大學 === 高階管理碩士在職專班 === 99 === The main purpose of this research is to plan an intelligent automobile service management system based on advanced structure of project management, in order to improve the traditional system and develop the new business model to automobile service industry. To complete the purpose, this research refers to successful strategies and methodologies in e-business industry in order to rebuild the business model in automobile repair industry, thereby improving the service quality, strengthen competitiveness and looking forward to creating an open, fair, and transparent environment for customers. The contribution of this research is to upgrade all functions of conventional automotive industry business software. In addition, this research also develops an intelligent automobile service management system platform connecting with cloud computing network. As more automobile service companies use this system, the more information will be creased and saved in knowledge database of intelligent automobile service management system platform. For this reason, companies would be able to avoid knowledge lose when staffs and technical workers retire or leave jobs in the companies. If applications of knowledge in various field in automobile industry such as technical data, performance management, marketing, research and developing and purchasing, can be saved into an intelligent automobile service management system platform, such system can solve enormous problems in service station owner, staffs and car owners.