The study of psychological contract and emotional labor-Taking front-line employees of Taiwan High Speed Rail as an example
碩士 === 國立中正大學 === 勞工研究所 === 99 === When front-line service employees face to customers, they have to exhibit particular affective displays, so-called the emotional labor. Regarding to emotional labor, the purpose of this study was to investigate the relationships between surface acting and deep acti...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/57433877520992746351 |