Developing A Conceptual Framework to Examine The Validity of Business Excellence Model

• Main Authors: PEI-CHUN, CHU, 朱珮君
• Other Authors: Chi-Kuang Chen
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/60954303266150863777

碩士 === 元智大學 === 工業工程與管理學系 === 98 === Although Business Excellence Model (BEM) has been used by industries to pursuit business excellence over two decades, it still lacks a systematic diagnostic approach to evaluate how valid the model is able to measure the excellence of an enterprise. The present paper proposes a conceptual framework to examine the validity of BEM. The conceptual framework proposed in this study is intended to perform a comprehensive examination of BEM from three aspects of validity, which includes ‘criterion-related validity’, ‘construct validity’ and ‘content validity’. An empirical analysis is conducted to demonstrate how the conceptual framework works. The criterion-related validity is first performed. It is interesting to find that the performances of enablers are served as the mediators to facilitate the enterprise ends up with excellence in customer satisfaction, financial result and social recognition. The construct validity is subsequently performed. The results showed that some constructs are suggested to further investigate. The content validity is finally performed by a panel of experts based on the results derived from above analyses. The details of research findings are illustrated in the paper.