Developing a Process Re-engineering-oriented Organizational Change Exploratory Simulation System (PROCESS)

• Main Authors: Cheng-Ho Tsai, 蔡政和
• Other Authors: 陳啟光
• Format: Others
• Language: en_US
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/85899935108199498702

博士 === 元智大學 === 工業工程與管理學系 === 98 === The objective of this study is to develop a process re-engineering-oriented organizational change exploratory simulation system. In the past two decades, business process re-engineering (BPR) and organizational restructuring (OR) have been two of the most popular approaches to improving the efficiency and the effectiveness of an organization. However, a review of the relevant literature reveals that the two approaches have been studied in isolation. The present study therefore proposes a customer-oriented and process-focused two-stage framework, entitled the ‘Process Re-engineering-oriented Organizational Change Exploratory Simulation System’ (‘PROCESS’), to address these theoretical deficiencies. Two key concepts are introduced in this two-stage framework. The first is the ‘process module’ (PM), which indicates a set of common sequential activities that can be grouped as a subunit of a business process. The second is the ‘macro-process’ (MP), which indicates that a set of business processes have similar characteristics or functions. The two concepts serve as ‘stepping stones’ between BPR and OR. Based on these two concepts, a coupling-oriented algorithm is then developed under this two-stage framework. To demonstrate the effectiveness of the proposed algorithm, an empirical study is conducted. The implications of the research findings are further discussed in the study.