A Study on the Serrice Quality of Expectation and Satisfaction beat R.O.C. Air Force of Person Recruit

• Main Authors: Yu-Chieh Tang, 湯毓傑
• Other Authors: Hsiao-Hua Hsueh
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/48701472665839673268

碩士 === 淡江大學 === 教育政策與領導研究所碩士在職專班 === 98 === In the recent years, because of the instant change of the social circumstances, the major public opinion, and the low birth rate, the MND faces the issue of manpower shortage. The issue also affects the military modernization and the preparedness. Thus, the MND has to put the “All Volunteer System” into serious consideration. The effect of recruiting operations mainly depends on the hard working of recruiters. On the other hand, their service quality is the main factor for gaining high-quality manpower. The purpose of the study focuses on the satisfaction and expectation of the volunteer soldiers in the ROC Air Force to the recruiting service and policy, tries to figure out the relevance between the two aspects, and improves the current recruiting service and procedure for the better manpower and recruiting effect. The study uses questionnaire. The total of the sample is 2,441. The effective sample is 2,244. The rate is 91.93%. The material is verified by descriptive statistics, inferred statistics analysis, t-test analysis and product-moment correlation analysis. The results of the study are: 1.The volunteer soldiers have high expectation to the recruiting service. 2.The volunteer soldiers have Intermediate satisfaction to the recruiting service. 3.The satisfaction and the expectation have significant differences base on the different background of the volunteer soldiers.