The Influence of Organizational Structure and In-Group Favoritism on Communication Quality and Teamwork-An Example of Volunteer Groups in Tzu Chi Fundation

• Main Authors: Wang,Chen-Chi, 王震琦
• Other Authors: Hung, Ying-Cheng
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/79055399200576591821

碩士 === 淡江大學 === 企業管理學系碩士在職專班 === 98 === This research emphasizes at how do organizational structure, in-group favoritism influence volunteers’ communication quality and teamwork. By literature exploring and using empirical survey methods with the volunteer groups in Tzu Chi Fundation , we investigate variables that affect the communication quality and teamwork , and various relationships among demographic variables, communication quality and teamwork.This research enhances the management ability of increasing volunteers’ communication quality and teamwork which is very important today. Husheng Hui (2002) found that the relationship between supervisors and subordinates within the groups the better, the better the quality of communication. Min-Ping Huang (2000) study showed that, if there is an emotional transaction of their mutual relationship or social relations of solidarity, the team without the use of high formalization and standardization can also caused good team performance. This research adopts the convenient questionnaire survey and the samples are volunteers of Tzu Chi Fundation. The valid samples are 502 volunteers. After factor analysis and cluster analysis, we divide the samples on organizational structure into two groups “Organic-type organization” and “Mechanical-type organization”, and by grouping technique we divide the samples on in-group favoritism into two groups “expressive in-group favoritism ” and “categorized in-group favoritism”, and “mixed group” . The main results showed as follows: 1.There are significant differences in communication quality and teamwork of the volunteers by different organizational structure and in-group favoritism. 2. organizational structure and in-group favoritism of volunteers causes significant impacts on communication quality and teamwork. 3.Volunteers’ with different demographic variables will have some significant differences in the organizational structure , in-group favoritism , communication quality and teamwork.