Key Performance Indicators for Government Agencies: A Case Study of Taipei County Government

• Main Authors: Szu-Tsen Chen, 陳思岑
• Other Authors: 黃一峰
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/15223855303934802522

碩士 === 淡江大學 === 公共行政學系公共政策碩士在職專班 === 98 === Facing the information fast era of knowledge economy people of the potency request which serves to the government is getting more and more strict. Taipei County Government took “Balanced Scorecard” as a strategic management tool. In addition, these efforts can also generate benefits in building vision and mission for long-term development. This research used t-test and ANOVA to identifies the factors impacting the effectiveness of Balance Scorecard including: administrative potency and operating result, Administrative efficiency factors, Financial control factors, and organization learning actors. Through the results of t-test and single-factor variant analysis, we found that the four factors differs greatly different in Taipei County Government. This research provides suggestions as the following: (1) Taipei County Government should learn and simitate to enterprise. (2) After the achievements target schedules, should give to carry out truly and to carry out in the routine work management. (3) Strengthens pours into the total quality mamagement spirit. (4) The service and the work flow with achieves the simplification. (5). The staff trains should add the use friendly in the local resources. (6). Each plan must list in detail the concrete quantification and the electron particle materialization goal. (7) Instills into various units to listen attentively to the public opinion the importance. (8). Taipei County Government should understand the internal unit''s function fully.