The Impact of Organizational Citizenship Behavior and Personal Environment Fit on Personal Performance of Organizational Learning in Hospital

• Main Authors: Hsi-ping Chu, 朱希平
• Other Authors: Feng-chuan Pan
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/96060317134287534359

碩士 === 大仁科技大學 === 休閒健康管理研究所 === 97 === Resources the government offered to the medical institutions through National Health Insurance are limited and are decreasing. The competition pattern has also sharply changed lately with continuous technology innovation. To be survival in this challenging industry, how a hospital can operate efficiently through effective customer or patient service is vital. Organizational citizenship behavior denotes a mood and action that organization members hold in their routine works. Behavior of this kind is particularly important to a hospital in which involving wide variety of disciplines and professionals, of which makes a complete documentary guideline impossible. This research assumes that a higher levels of organizational citizenship behavior may enhance the extent of individual’s person-environment fit, and these two variables will jointly motivate and maintain high standard of organizational learning, through which the organization gains competitiveness. This study collected 315 valid questionnaires from a regional hospital in Pingtung. The results show positive association between organizational citizenship behavior, person-environment fit, and adaptive organizational learning of individuals; the person-environment fit is strongly affected by the organizational citizenship behavior; the person-environment fit mediates the relationship between organizational citizenship behavior and organizational learning of individuals. Test result indicates that the person-environment fit is superior to the organizational citizenship behavior in enhancing organizational learning, yet the higher OCB produce better P-E fit. This research implies that practitioners shall create a climate that fosters OCB and accordingly better P-E fit in their hospitals. This research also suggests exploring more into other determinants of P-E fit.