A Common Platform of Maintenance Services for Small and Medium-Sized Machine Tool Industry

• Main Authors: Chiu Ming-Jie, 邱銘潔
• Other Authors: Ding Jyh-Hong
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/26599003920541812032

碩士 === 南台科技大學 === 企業管理系 === 98 === With the change of time, competition among enterprises from the price, access, quality of products such as pre-sales service, that moved to the products’ after-sales service, to be reflected in the fastest time customer demand for products, as all walks of life competitive focus. The machine tool industry, that service focuses on machine maintenance, as is the manufacture of other essential machine tools, industrial supplies, production equipment, so when the machine maintenance information can not be timely and accurately conveyed, it will cause customer production line shut down, and cause lower customer satisfaction. Therefore, this study focused on the service of maintenance services. Through the literature, this study found that most of the maintenance platform build tool primarily for large aircraft manufacturers interview, and then designed a maintenance platform to their needs, but previous studies did not consider the medium and small machine tool firms lack adequate funds and manpower to build and manage a dedicated after-sales maintenance service platform, the ultimate goal of this study is to organize the literature of after-sales service requirements, and design for small and medium sized machine tool industry, the maintenance of a common platform, design service System features include user authentication systems, consulting services, maintenance services, query system repair parts, repair parts ordering systems, spare parts inventory system. The maintenance of the common platform provided by leasing to small and medium sized machine tool makers, to reduce their IT management costs.