The Effects of Patient Self-Efficacy on Satisfaction of Medical Service: The Case of "A Hospital" in Taipei City

• Main Authors: Cing-Syuan You, 游晴媗
• Other Authors: I-Jan Yeh
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/66435066213140531937

碩士 === 世新大學 === 行政管理學研究所(含博、碩專班) === 98 === Customer satisfaction is one of the key issues in the practice and academic fields; the hospital is also no exception. Therefore, the main contents of this study are as follows: (1) constructing “the questionnaire of the patient self-efficacy and the satisfaction of medical service” as the tool of measurement; (2) the survey data is analyzed by the SPSS, and the analysis methods consist of frequency distribution, T test, One-Way ANOVA, and Pearson’s Correlation. The research findings: (1) different background variables of respondents have significant difference on the self-efficacy; (2) different background variables of respondents have significant difference on the satisfaction of medical service; (3) having positive correlation effect between the patient self-efficacy and the satisfaction of medical service on respondents; (4) having positive impact of the satisfaction of medical service on the patient self-efficacy. Finally, we make four suggestions based on empirical findings.