Using Text Mining Techniques for Customer''s Question Classification - A Case Study of an ERP Software Company
碩士 === 靜宜大學 === 資訊碩士在職專班 === 98 === Facing the highly competitive market environment, customer relationship management has become one of the key factors of the successful corporations. Nowadays, the internet is a necessary component for companies to do external and internal communications. Therefore...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/997j9j |