| Summary: | 碩士 === 中國文化大學 === 國際企業管理研究所 === 99 === Five big personality special characteristics and the service guide the citizen behavior, until now has still not had the scholar to point out between both when chooses the first line personnel has at the right moment the survey suitable personality standard regarding the organization, but in five big personalities certain special characteristics meet and the organization when chose recently the personnel must have the service zealously with the service special characteristic in personality special characteristic, might from this the inferior research chose regarding the service personnel when make a standard basis in view of the organization.
Research sample if this research is take promotes Ministry of Education's first line service personnel the customer to do as studies the sample object, by the questionnaire transmit mode, the content including promotes the Ministry of Education first line service personnel's questionnaire, picks the fixed point and the department do not transmit, altogether actually sends out 500 questionnaire, recycles the total 410 questionnaire, eliminates fills in answers incomplete or is unable the pair (questionnaire 60) the total 350 questionnaire,the effective questionnaire all is 350.
This research penetrates the SPSS statistical method to carry on the material analysis, the findings demonstrated that,Staff of and between the service transmission, the participation the endophilicity presents is being connected and between the loyalty not any correlation existence.Staff of the assiduous straightness regarding between the service transmission, the loyalty, the participation presents the forward relational existence.Staff of and between the service transmission, the participation the extroversion presents the forward relational existence; Between the loyalty does not present any correlation existence.The nervous staff and between the service transmission, the participation presents forward relates the existence; Between the loyalty does not present for any correlation.Staff of and between the service transmission, the participation the experience openness presents the forward correlation existence; Staff of and loyalty between the experience openness not for any correlation existence.
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