Adoption of Knowledge Management System for Cellu-lar Phone Product Design－A Case Study of C Company

• Main Authors: HUNG-HWEI CHEN, 陳弘輝
• Other Authors: Chien-Hsing Wu
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/58848020483562603199

碩士 === 國立高雄大學 === 國際高階經營管理碩士在職專班(IEMBA) === 98 === Abstract With the advent of knowledge economy era, the adoption of knowledge man-agement (KM) system becomes increasingly important. Taking the cell phone industry as an example, customers ask more for functions and usability and competitive pressure for price and shorter product life time also becomes higher and higher. This makes the continuous knowledge creation more impor-tant than ever before. Accordingly, the research thesis conducts a case study where ten subjects from the high management level of communication system division are interviewed. The interview agenda for the adoption perception as-sessment include knowledge creation, confirmation, acquisition, classification and storage, sharing, and application. Research results from data analysis indi-cate: (1) generally, the subjects show positive responses for the KM principles. However, it is necessary to develop a knowledge base of function module for the engineering transfer operation; (2) the functions (e.g. knowledge creation) of KM are useful in support product design, in particular for the innovation of the existing products; For the knowledge confirmation, the evaluation results of the design parameters and evaluation mechanism should be totally consistent with the format of the KM system; (3) For the system requirement, subjects suggested that the ere should be Internet searching and on-line community fo-rum; and (4) knowledge classification should be operated by the specialists to enhance the classification correctness and evaluation effectiveness.