| Summary: | 碩士 === 國立臺灣科技大學 === 資訊管理系 === 98 === The mature VoIP technology and the progress of broadband network make it possible to talk on the phone via the Internet and link all the business branches together. as well not only to save the cost but also to control and manage the company with ease. That results both obvious and rapid benefit. Consequently, VoIP (Voice over IP; VoIP) has become an important means for saving the call tolls and more and more enterprises have brought in the appliance. According to MIC survey, the global industry VoIP market expects to achieve 15.5 billion till 2011, including the equipment market will make 11 billion U.S. dollars. As to Taiwan market, the overall production value of VoIP equipments forecasts 1.172 billion U.S. dollars in 2012; the main reasons for the high value include increasing VoIP applications and more and more need for enterprise video conference.
The enterprise uses the VoIP technology purposes to reduce operation cost and strengthen competence. For some staffs, they would wonder and even disagree and refuse to accept the change from existing good call quality, convenient, mature and stable PSTN phone systems to odd VoIP systems. Upon the Technology Acceptance Model (TAM), it is no so ease to use the new systems. If you explain the system changed simply at point of the MIS as 『we have to integrate our network resources fully into a set of VoIP saving cost system that can efficiently lower communication costs』 , the users may not listen to. Besides, when the users are inconsistent with the views of MIS, the poor performance will result rejecting in utilization. At this time, the managers should seek out ways to solve it rather than declare grimly that this is company policy and everyone has to get used to it.
This study is based on changing management theory and consolidates much research information from various scholars and experts about how the enterprises settle down and proceed the new system by the technical characteristics of VoIP. We want to introduce how to have the users willing to accept it at the manager point of view during the procedure of building and executing, not yes or no to accept it. This study also combines the successful cases how the enterprises build and plan VoIP systems -- how to promote? what kind of problems? and the related strategy for other companies’ reference.
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