The Study of Relationship between Team-Member Exchange and Employee Voice Behavior -- The Mediating effect of Role Definition.

• Main Authors: JI-FONG CIOU, 邱紀鳳
• Other Authors: Jen-wei Cheng
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/86215073248560106228

碩士 === 國立臺灣科技大學 === 企業管理系 === 98 === Because of enterprises development within the business nowadays focus on People-oriented, most of them use the ”open” way to manage people and pay attention for employee’s voice, Therefore, we can figure out that voice behavior is great importance. In order to make the organization well-functioned, the employers should not only request their employees to do the required jobs, but also see whether they do works which are in excess of the formal requirements voluntarily. However, employee voice behavior is one of the extra-role behavior which not indicate in work contract. Therefore, this research uses “team-member exchange”, “role definition”, and “employee voice” as variables and role definition as mediates to discuss whether team-member exchange will lead to employee voice through role definition. The present study analyzes 351 samples recruited form paper and Electronic questionnaire. The results show that the team-member exchange and employee voice have significant and positive influences. Moreover, role definition plays a role as mediation between team-member exchange and employee voice. Based on research finding, this investigation provides some managerial suggestions and hopes these suggestions will be useful for the enterprises. Key words: Team-member exchange, role definition, and employee voice.