Exploring the Antecedents and Consequences of Service Employees’ Emotional Labor
碩士 === 臺灣大學 === 國際企業學研究所 === 98 === The issue of service employees’ emotions is beginning to gain closer attention by service researchers. Emotional labor literature addresses the stress of managing emotions when the work role demands that certain expressions be shown to customers. In this research,...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/41089700330771888100 |