The Relationship between Customer Variability and Satisfaction Variability- Illustrated by EMBA Program of National Taiwan University
碩士 === 臺灣大學 === 商學研究所 === 98 === Professor Frances X. Frei published an article in Harvard Business Review in November 2006.She argued customer variability will result in the variability of final service quality. How to deal with service variability is the key factor to make business more profitable...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/06123857586277799850 |