The Study on the Organizational Performance and Service Quality on the Sample of Ku-Pao Home Economics and Commercial High School

• Main Authors: Lin Shu-Jin, 林淑錦
• Other Authors: SONG,XIU-DE
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/49839728223726053614

碩士 === 國立臺灣師範大學 === 工業教育學系在職進修碩士班 === 98 === This study was to investigute the school staff member’s awareness of the school organization effectiveness and the students’ awareness of the service quality satisfaction based on Kuo-Pao Home Economics & Commercial High School. To attend this goal, literature review were proceeded previously in order to establish the research scheme, and questionnaire on the school organization effectiveness and service quality satisfaction was developed and fulfilled as well. In the school organization effectiveness meter with gereral survey methodology, sampled on the school staff members, the effective received questionnaires are 88.45% from 138 valid questionnaires. The results were as follows: School staff members have positive awareness of the school organization effectiveness. Male staff members have higher awareness of the school organization effectiveness than the female ones. Staff members of none period of service have higher awareness of the school organization effectiveness than those with period of service. Staff members with 6-10 years of service have higher awareness of the school organization effectiveness than those without any period of service. Teachers without assuming any administrative positions have higher awareness of the school organization effectiveness than principal, chiefs, group leaders and heads of the department. Specific subject teachers have higher awareness of the school organization effectiveness than the staff members with no teaching task. In the school service quality satisfaction meter with lamination random sampling methodology, sampled on the students, the effective received questionnaires are 85.50% from 1026 valid questionnaires. Having been statistically analysed, the datas come to some conclusions as follows: Students have positive awareness of the service quality satisfaction; ranked from high to low as follow: “ guarantee ”, “ reliability ”, “ concerning ”, “ visibility”, and “ reactivity”. Students of day school have higher awareness of the service quality satisfaction than those of night school. Students of the second grade have higher awareness of the service quality satisfaction than those of the third grade.