A study of Relationships amaong the Result of Post-Implementation Enterprise Resource Planning(ERP)Systems,Job Satisfaction,Task Performance,and Contextual Performance

• Main Authors: Chao,Yu-Fang, 趙玉方
• Other Authors: Lee,Ching-Chang
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/60062904782966036537

碩士 === 國立臺北商業技術學院 === 商學研究所 === 98 === The primary objective of this study is to explore the impact of successful post implementation of ERP(Enterprise Resource Planning)via restructuring, efficiency and organization management mechanism on job satisfaction and job performance. Furthermore, investigate if job satisfaction could be the intermediate variable between results of post-implementation ERP and job performance. Base on fundamental theory structure of this research investigate employees work on Corporation in Taiwan that implemented ERP successfully. 303 effective questionnaires were collected. As a result, research shows as following: 1.Job satisfactions have been significantly improved by results of post-implementation ERP. 2.Improved employee's Job satisfactions could explicitly accelerate task performance. 3.Successful results of post-implementaion ERP have signigicant influence on task performance. 4.Boost task performance would positively propel employees' contextual performance. 5.Results of post-implementation ERP have amplified contextual performance. 6.Job satisfactions and task performance carry into effect intermediate variables between results of post-implementation ERP and contextual performance. According to research outcom, we conclude that successful results of post-implementation ERP could improve employees' job quality and enhance their job performance as well. Moreover, job satisfaction act as an intermediate effect between results of post-implementation ERP and task performance. Therefore, enterprises should consider improved employees' job satisfactions to facilitate task performance.