Based on Service Quality Management Perspective Assessing Productivity Maintenance and Preventive Maintenance on the Efficiency of Manufacturing Execution Systems

• Main Authors: Chun-Huang Lin, 林峻煌
• Other Authors: Liu, Pin-Yang
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/85052162376334158037

碩士 === 國立中山大學 === 資訊管理學系研究所 === 98 === The industry of our country has turned to the Hi-Tech industry gradually, the competition among the same industry is fiercer and fiercer, different properties of industries move towards the road of the heterogeneous alliance gradually too. Under this rival environment, without doing out of the common being, the ability that will lose key competition soon withdraws , the management of making the respect is an indispensable ring too, because management is not good, even more advanced technology may be unable to consolidate enterprises in the position of the environment now. Service Quality Management (SQM) is a kind of management idea that can be suitable for various trades, the service pointed herein refers to various functions that all industries offer in general. This research will canvass the concept of Service Quality Management, use in our country the semiconductor assembly factory of Manufacturing Execution System (MES), embed Preventive Maintenance and Productivity Maintenance Systematic association, in order to reach the different property systems, carry on discussion and analysis. The systems of two kinds of different ways, build the system which forms different management styles by way of simulation, and use Arena simulation software to simulation and analysis under different situation, and canvass its own benefits. The results can be regarded as the manufacturing industry reference basis while construct a Manufacturing Execution System into or revised.