Understanding the Role of Knowledge Integration Between Users and Developers in ISD Project: An Intellectual Capital Perspective

• Main Authors: Chiao-Fang Lo, 羅喬芳
• Other Authors: Tung-Ching Lin
• Format: Others
• Language: en_US
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/57842734920836046868

碩士 === 國立中山大學 === 資訊管理學系研究所 === 98 === Information system development (ISD) has long been treated as the process that system developers craft an artifact to support business operation based on their special expertise. However, a significant portion of projects still have failed because the developed outcome cannot fit users’ needs. An emerging internal service concept indicates that, by treating ISD as one type of service, the requirement definition can be viewed as a knowledge integration process in which users and developers integrate their own knowledge to develop the new knowledge to counter problems faced by business. By incorporating this concept into research design and taking intellectual capital perspective into account, this study proposed a model to examine the antecedents and consequences of knowledge integration between users and developers. An empirical survey methodology is applied and we use PLS to test the research model. The results showed that user-IS developer knowledge integration can benefit project performance, and human capital, relational capital and structural capital increase the effectiveness of knowledge integration, indicating the important mediating role of knowledge integration. Furthermore, the result also found that the relational capital plays a moderating role between human capital and knowledge integration. In sum, differing form prior research that focused on separate and different perspective on user-IS developer knowledge integration, this study proposed a comprehensive model to explore the antecedents of knowledge integration. The implications toward academic and practitioner are also provided.