The study on the operation efficiency of an express delievry service provider in Taiwan

• Main Authors: Chang-jui Tsai, 蔡倡瑞
• Other Authors: Taih-cherng Lirn
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/41404256364384393189

碩士 === 國立高雄第一科技大學 === 運籌管理所 === 98 === 　　According to the statistics data in 2006, the cargo throughput of home delivery industry has increased gradually in Taiwan. Future development potential for this industry is extremely high. Comparing and evaluating the performance of various regional offices of a home-delivery service operator could help the operator understand its strength and weakness in a competitive market. This research employs the DEA technique to investigate the operating efficiency of various offices of the Takkyubin （a Japan-oriented home-delivery company managed by the Yamato Transport） in Taiwan. Operating efficiency of twenty six metropolitan offices, seventeen mixed offices, nineteen township offices, and five key-clients oriented offices are studied. Finally a group of operating efficiency index is concluded as a benchmark for the home-delivery service industry operators.