Factors of Job Stress of the Claim and Non-claim Adjustors in Life Insurer－DCS and ERI Models

• Main Authors: Chin-yi Lin, 林靜怡
• Other Authors: Li-hua Lai
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/51345456459236587104

碩士 === 國立高雄第一科技大學 === 風險管理與保險所 === 98 === The purpose of this study were to examine the factors of jobs stress of the claim and non-claim adjustors, to identify occupational stressors for employees in a life insurance company and to assess the different factors of job stress based on DCS and ERI Models among two groups. 88 subjects were the claim adjustors and 63 subjects were the non-claim adjustors. Our results show that there are significant differences on gender, education years, religious belief and mental health status between two groups. From the ''control'' in DCS model, we find significant difference on score of '' the decision autonomy '' between two groups. In ''demand'' of DCS model, we can find that total score of psychological demand had significant difference between two groups. There is only significant difference on '' the executive support '' between two groups. In ERI models, the reward has a significant difference on two groups.