| Summary: | 碩士 === 南華大學 === 非營利事業管理研究所 === 98 === In this study, we took Dade Commerce and Industry Schools volunteers participating in the school service and their mentors in charge of service affairs as the research subjects to investigate their participating motives and critical success factors of management in volunteer organizations. In order to understand, present and perform of school volunteers, we made use of the description methods in phenomenology of quality research. In this study, we selected 10 school volunteers and mentors as samplings. The data and information were collected by one-on-one in-depth interviews with the school volunteers and mentors. According to the research purposes, questions and related references, we designed the personal specific outlines to interview with them.The main findings are as follows:
1. THERE WERE THREE MOTIVATIONS CATEGORIES,BUT THE STRONGEST MOTIVATION IS "GROWING THROUGH LEARNING TYPE". THE FOLLOWING ARE"SELF-BENEFITING TYPE","BENEFITING OTHERS TYPE".
2. THE CRITICAL SUCCESS FACTORS OF THE MANAGEMENTS IN SCHOOL VOLUNTEERS INCLUDE: TO ESTABLISH THE COMPLETE TEAM SYSTEMS FOR THE VOLUNTEERS, TO SUPPLY DIVERSE TRAINING COURSES, TO RESPECT PLAYING THE ROLES WELL IN PRINCIPAL AND TEACHER, TO SOLVE THE PROBLEMS TIMELY WITH VOLUNTEERS, TO RESPECT THE FEEDBACK WITH REWARDS AND TO ENHANCE THEIR MORALE IN SERVICE.
3. PRESENTLY, THERE ARE STILL SOME DIFFICULTIES IN CARRYING OUT SCHOOL VOLUNTEER SYSTEMS WELL INCLUDE: LACK OF COMPLETE MANAGING SYSTEMS FOR VOLUNTEERS, THE VOLUNTEER LEADERS OF LACK OF CHARISMA, IMPRACTICABLE DIRECTIONS BY THE SCHOOLS, THE DISREGARD BY SUPERIORS AND THE UNCONFORMABLE HUMAN RESOURCES.
4. THROUGH THE PROFESSIONAL MANAGEMENT, IT CAN PROMOTE THE OPERATION OF INSISTUTIONZING THE ORGANIZATION AS WELL AS IMPROVE THE DEVELOPMENT OF SCHOOL VOLUNTEERS''S SYSTEM.
The researcher also provides suggestions for school volunteers, the schools, and for the tufure research.
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