| Summary: | 碩士 === 南華大學 === 非營利事業管理研究所 === 98 === It has been 45 years since Erhlin Happy Christian Home (EHCH) was founded by Ms. Joyce McMillan in 1965. After 33 years of devoting to caring for children with polio disease, due to dramatic social changes, the EHCH has to expand services to cover children of all ages with various disabilities like mental retardation and other multiple congenital anomalies as well as the elderly with dementia disorder. Facing the new challenges, the employees of EHCH, motivated by the Bible passage, "I can do all things through Christ who strengthens me" (Philippians 4:13), strived to conquer all difficulties to broaden services to help people. Thanks to the great effort and guidance of Ms. Joyce McMillan, the EHCH has kept growing to be an organization full of developing potential. This study aims to explore the key factors that made its service transition possible during 1988-1994.
This study uses historical research, file analysis and in-depth interview to gather relevant data from the EHCH''s files, periodicals, media reports and retracing memories from survey participants. Then, the general framework based on related literature is organized to supplement the omittance of some records from these documents to discuss the key issues involved in the service transition. The major findings from this study are four-fold:
1.Key factors for EHCH''s successful transition are the altering demands from society, the recognition of the government and the public toward the founder and the organization, the commitment of employees and their motivation to pursue progress.
2.Three related theories of organization ecology, resources dependency and political economy can be used to explain the service transition of the EHCH. The most important one is the organization ecology.
3.Strategies of service transition applied by the EHCH are similar with those suggested by Shih,Chaiw-Yi (1997) and Hu,Jhih-Ling (1998), but a new orientation can be made.
4.Process of EHCH''s service transition begins with the stage of unfreezing, following by the stage of moving and changing, then ending with the stage of refreezing and stabilizing.
5.The judgement of service transition depends on the factors of transiton, from Jian,Fang-Zhong (2000), the reasons of failure of transtion from Kotter''s articles (1996), institution examination, employee stability, commitment of employees and the finance parts.
The development and service transition of the EHCH are closely linked to its organizational characteristics, public policy and the demands of the society. Though other NPOs do not have same conditions that this service transition model cannot be applied, it still provide a valuable experience for reference.
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