| Summary: | 碩士 === 國防大學管理學院 === 法律學系 === 98 === Contemplation in expense consciousness gaining ground, each consumer to receives serves expectation of the quality to be very high, when in the consumer behavior process, after the customer accepts the service, detected that has a dropping variance with its cognition; Let its feeling reasons and so on service attitude or price, when not like anticipated, the consumer its mood response ownership in where? Will differ from the idea and the performance; Regarding not the satisfactory response, the definite move often by the telephone appealed that the commodity exchanges a purchase, the request compensation and the legal solution and so on.
This research will aim at service of behavior the public utilities, fords with the consumer between has the legal dispute question, returns and elaborates the public utilities and the state treasury administration constitution of law origin, the discussion society country principle and the public utilities public-operated principle; By public utilities predominant type and seeking to make a profit scope and limit, public utilities shifting privately operated predominant type and scope, explains safeguard and the surveillance our country public utilities.
Furthermore, take the natural gas public utilities as the example, induces it with the goal enterprise Controlling organization between dispute of the dispute, with the service transaction object, to install underground land law of the pipeline to dispute that in the public security the neighbor disputes and the company manages on the male stock and the privately owned shares dispute and so on, explains the point of contention and the solution by the example. Another ministry of economic affairs rests on the privately operated public utilities to supervise the rule and the intermediary was mad that the enterprise manages the rule, respectively or aims at generality of stipulation the public utilities management and of internal discipline the company be the standard state-operated enterprise and so on, for example: Management of the drive pipe gas company. Because this rule formulates in 10 years ago, already with difficulty in accordance to factors and so on environmental trend. Therefore discusses the above rule and Executive Yuan shallowly, delivers asks the Legislative Yuan to consider difference of the natural gas enterprise law draft. Picks states this legal system to decide the objective, all levels of Controlling organization power and responsibility and the article content, the scope and the limit and so on. Finally aims at drawing up of the official draft edition, has position and the demand the partial article with the privately operated natural gas entrepreneur draft edition different place, stated that this studies the key point for this article.
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