Study On Success Factors Of Pharmacy Information System And Customer Satisfaction :The Central Taiwan Firms As Example

• Main Authors: Pei- Chun Liu, 劉姵君
• Other Authors: Shieh-Liang Chen
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/15977966370520465405

碩士 === 國立彰化師範大學 === 企業管理學系國際企業經營管理 === 98 === The study aims to explore the influence of user satisfaction when pharmacists fill a prescription after pharmacies adopt application software. Research subjects for the study are the pharmacies in Taichung City and Taichung County. Aspects include the computer system assisting management, health insurance cost reporting system, pharmacists interviewing patients and offering service, and pharmacies applying related system to increase rofessional efficiency. The study draws examples of pharmacies adopting systematic process and related applications and analyzes effectiveness. Moreover supplement the various determining factors, design surveys and conduct statistics research. Then synthesize the professional opinions to illustrate Taiwanese pharmacies industrial development and its characteristics. Further, explore, compare and analyze the differences among the influence of industrial characteristics and regulations, health insurance management and service. Conclusions are as follows: 1. The higher information and service quality of software provider leads the better perceived performance of pharmacies. 2. The higher system quality of software procider leads the better perceived performant of pharmacies. 3. The stronger support function of software perceived by pharmacies leads the higher satisfaction. 4. The higher self effectiveness of user at pharmacies leads the better perceived performace of pharmacies. 5. The higher perceived performance of pharmacies leads the better satisfaction.