Applying Kano's and Refined Kano's models in Kaohsiung Rapid Transit System Service Quality Evaluation
碩士 === 國立彰化師範大學 === 企業管理學系 === 98 === Low passenger volume is the main reason why Kaohsiung Rapid Transit Corporation (KRTC) registered such big deficits and demanded to be settled. Attracting more passengers having a trip on the KRTC trains seems to be a critical, but actually retaining customers...
| Main Authors: | , |
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| Format: | Others |
| Language: | en_US |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/87865104506338830793 |