A methodological framework for developing the business model and operational processes of service systems

• Main Authors: I-Fan Chen, 陳奕帆
• Other Authors: Hsing-Pei Kao
• Format: Others
• Language: en_US
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/71324273661866625620

碩士 === 國立中央大學 === 工業管理研究所 === 98 === To compete in dynamic environment, time to market and value-added are the main issues in business. However, nowadays firms could not have exact and effective progress to do service innovation. Service design system, which redefine the progress of service development and position in enterprises via research of IBM. Through right approach and tools, the innovation, development and management of new service in enterprises can work more scientific and sequential. In this study, we object to propose a methodical developing progress to assist service design team to develop new service via a viewpoint of system. The aim of this model is to permit design teams who: (1) use business model ontology to define four pillars of their business such as value proposition, customer, infrastructure and finance; (2) use service reference model to design the core functions of each subsystems; (3) combine multilevel flow modeling (MFM) to describe the mean-end and whole-part of the new service system. And case study on cloud-computing service.