| Summary: | 碩士 === 國立中央大學 === 工業管理研究所 === 98 === To compete in dynamic environment, time to market and value-added are the
main issues in business. However, nowadays firms could not have exact and effective
progress to do service innovation. Service design system, which redefine the progress
of service development and position in enterprises via research of IBM. Through right
approach and tools, the innovation, development and management of new service in
enterprises can work more scientific and sequential.
In this study, we object to propose a methodical developing progress to assist
service design team to develop new service via a viewpoint of system. The aim of this
model is to permit design teams who: (1) use business model ontology to define four
pillars of their business such as value proposition, customer, infrastructure and
finance; (2) use service reference model to design the core functions of each
subsystems; (3) combine multilevel flow modeling (MFM) to describe the mean-end
and whole-part of the new service system. And case study on cloud-computing
service.
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