| Summary: | 碩士 === 國立交通大學 === 管理學院碩士在職專班工業工程與管理組 === 98 === In the case study, a semiconductor company in Hsinchu Science Park has been selected as the research object. The company constructs a web-based system to integrate the company's existing information of quality failure cost data which is scattered throughout every information system and provides those efficient and timely information to the decision-makers at all levels of the company.
The quality failure cost web-based system has been constructed based on the company's current situation analysis as a starting point and the system's functional requirements have been defined after field interviews with the directors. This system is composed of Web screen server, the failure cost system and the database system. The main function is divided into the monthly failure cost ratio and the statistics on the amount, multi-dimensional analysis, the target value of maintenance and permission settings. Through the quality target and the data of past quality failures cost determined by this system, the users can check the quality status on the production line instantly and to improve continuously in order to reduce unnecessary manufacturing cost.
In this case study, the company collected the data of the relevant users ‘ degree of satisfaction with questionnaires and came out an analysis after A company started to use this quality failure cost web-based system. This study found out that the satisfaction status ratio for "strongly agree", and "agree" for the system’ information and functional aspects is around 73%, which means the company’s relevant users are quite satisfied with the quality failure cost web-base system.
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