| Summary: | 碩士 === 國立成功大學 === 資訊管理研究所 === 98 === Recently, the government increased the number of higher education institutions to cope with changes in economic and technology. The type of the higher education had been changed from elite education to mass education. Although the number of higher education institutions increased, the education budget did not rise. If the budget was shared equally, the resource of education would be diluted. In order to improve the efficiency of resource usage and national competitive strength, the government encouraged higher education institutions to improve performance and developed distinguishing characteristic. Because higher education institutes faced the pressure from government and society, they must pursue the goal of high academic performance to get more budgets and to attract more outstanding scholars and students.
The research combined Balanced Scorecard (BSC) and Business Intelligence (BI) to design an academic performance management system for higher education environment. The system included balanced scorecard module, key performance indicators module and performance report module. It used fuzzy theory to process the evaluation of qualitative indicators. Finally, the process was transferred the data of indicators score into valuable knowledge by the BI method. The higher education institutions would achieve the goal and got continuous superiority through above processes.
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