Transformation into innovative services by the operation experiences of Company Z – By The Knowledge Spiral Model Analysis

碩士 === 國立政治大學 === 經營管理碩士學程(EMBA) === 98 === Knowledge management is one of the most important topics in recent years. Business transformation has proved to be useful in the growth of the organization and profit. However, only few studies had focused on how to manage the innovative knowledge and ho...

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Main Authors: Lin, Cho Jung, 林卓蓉
Other Authors: Wen, Chao Tung
Format: Others
Language:zh-TW
Online Access:http://ndltd.ncl.edu.tw/handle/41602438004954271511
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spelling ndltd-TW-098NCCU53880212016-04-27T04:11:00Z http://ndltd.ncl.edu.tw/handle/41602438004954271511 Transformation into innovative services by the operation experiences of Company Z – By The Knowledge Spiral Model Analysis 探討Z公司如何轉化自身營運經驗成其創新服務的業務:以知識螺旋的模型來分析 Lin, Cho Jung 林卓蓉 碩士 國立政治大學 經營管理碩士學程(EMBA) 98 Knowledge management is one of the most important topics in recent years. Business transformation has proved to be useful in the growth of the organization and profit. However, only few studies had focused on how to manage the innovative knowledge and how it is merged into a business through knowledge spiral and thereby helping to expand the business opportunities. This research is based on the case study of the knowledge conversion during a business transformation at company Z and analyzed the mutual effect and its relation with the knowledge spiral theory. The research structure is based on the summary of several key literatures on globalization and knowledge spiral to better understand the knowledge conversion cases. This research has divided the business transformation and knowledge conversion process in company Z into three major phases, and each phase is analyzed by four modules of knowledge transformation model, Socialization, Externalization, Combination and Internalization. One of the key points in business knowledge management is how the managers could cope with the knowledge conversion spiral process and improve the strategic resources with knowledge through the processes of socialization, externalization, internalization and combination. This research concludes that a company could introduce new external resources and knowledge during the business transformation in order to speed up the transformation process and craft a new strategy. Also, company Z repositioned itself as a service science company and then transformed with an innovative business model into a globally integrated enterprise to reclaim its glory. Finally, company A utilized gap analysis tool and introduced the transformation experiences by company Z to establish its own new expertise and become a globally integrated enterprise as well. This research also discovers that a company could also obtain new core comptetence through knowledge spiral by servicing other companies. Keywords: The Knowledge Spiral Theory, Globalization, Business Process Re-engineer, Outsource, Component Business Model, Globally Integrated Enterprise, Business Transformation, Shared Service Center Wen, Chao Tung 溫肇東 學位論文 ; thesis 118 zh-TW
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language zh-TW
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description 碩士 === 國立政治大學 === 經營管理碩士學程(EMBA) === 98 === Knowledge management is one of the most important topics in recent years. Business transformation has proved to be useful in the growth of the organization and profit. However, only few studies had focused on how to manage the innovative knowledge and how it is merged into a business through knowledge spiral and thereby helping to expand the business opportunities. This research is based on the case study of the knowledge conversion during a business transformation at company Z and analyzed the mutual effect and its relation with the knowledge spiral theory. The research structure is based on the summary of several key literatures on globalization and knowledge spiral to better understand the knowledge conversion cases. This research has divided the business transformation and knowledge conversion process in company Z into three major phases, and each phase is analyzed by four modules of knowledge transformation model, Socialization, Externalization, Combination and Internalization. One of the key points in business knowledge management is how the managers could cope with the knowledge conversion spiral process and improve the strategic resources with knowledge through the processes of socialization, externalization, internalization and combination. This research concludes that a company could introduce new external resources and knowledge during the business transformation in order to speed up the transformation process and craft a new strategy. Also, company Z repositioned itself as a service science company and then transformed with an innovative business model into a globally integrated enterprise to reclaim its glory. Finally, company A utilized gap analysis tool and introduced the transformation experiences by company Z to establish its own new expertise and become a globally integrated enterprise as well. This research also discovers that a company could also obtain new core comptetence through knowledge spiral by servicing other companies. Keywords: The Knowledge Spiral Theory, Globalization, Business Process Re-engineer, Outsource, Component Business Model, Globally Integrated Enterprise, Business Transformation, Shared Service Center
author2 Wen, Chao Tung
author_facet Wen, Chao Tung
Lin, Cho Jung
林卓蓉
author Lin, Cho Jung
林卓蓉
spellingShingle Lin, Cho Jung
林卓蓉
Transformation into innovative services by the operation experiences of Company Z – By The Knowledge Spiral Model Analysis
author_sort Lin, Cho Jung
title Transformation into innovative services by the operation experiences of Company Z – By The Knowledge Spiral Model Analysis
title_short Transformation into innovative services by the operation experiences of Company Z – By The Knowledge Spiral Model Analysis
title_full Transformation into innovative services by the operation experiences of Company Z – By The Knowledge Spiral Model Analysis
title_fullStr Transformation into innovative services by the operation experiences of Company Z – By The Knowledge Spiral Model Analysis
title_full_unstemmed Transformation into innovative services by the operation experiences of Company Z – By The Knowledge Spiral Model Analysis
title_sort transformation into innovative services by the operation experiences of company z – by the knowledge spiral model analysis
url http://ndltd.ncl.edu.tw/handle/41602438004954271511
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