| Summary: | 碩士 === 國立政治大學 === 行政管理碩士學程 === 98 === Outsourcing services is an important business strategy to promote administrative reform and reinventing for many governments in recent years. The privatization of government business is to streamline human resources and improve its finance. In fact, outsourcing services not only helps to resolve the "double Central Dilemma "(Catch-22Situation) issue, but also improves the efficiency and quality of government services. Under this strategy, the executive branch actors from central government become supervisors and, private businesses,
in charge of the actual implementation of those policies.
Outsourcing can solve many problems within an organization, but may also create new risks for the organization.Therefore, organizations must consider their characteristics and environmental contexts to produce the maximum benefit and ensure that outsourcing services matches their strategic objectives. Purpose of this study is to investigate the performance of labor outsourcing from central government.
We designed questionnaires to get feedback from the officals from these authorities. We applied computer statistical software SPSS for Window 12.0 version on this survey data. In all dimensions of performance measurement indicators, "professional quality dimensions," gets the highest average, followed by "the overall efficiency of dimension", and "satisfaction with the outcome dimensions of" gets the least attention of all. In the discrepancy analysis on importance cognition under different samples, the target varies with the sex, age, rank, department, year in service, and has outsourcing business or not.
By Performance Indicators, we have done an empirical research based on the officals from central government to extracting out the cognitive situation of the importance of performance indicators from officials viewpoint. This result can be used as a reference to apply outsourcing in central government.It can help to cost less but have higher performance or higher return on investment to remedy the current defects. This result can also be used for the performance measures to improve the overall competitiveness of our government.
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