| Summary: | 碩士 === 明新科技大學 === 工業工程與管理研究所 === 98 === Emergency response plan for the development and exercise, is the daily safety and health institutions as part of management activities. For emergency response personnel to enhance the operating performance of the work, strategy equipment purchase the emphasis on contingency and personnel selection and training. This policy is valid for disaster management, emergency response incidents rely on institutions for assessment and prediction accuracy, the integrity of contingency procedures and staffing and training effectiveness. When the accident situations, emergency response training projects are, staff response pattern to follow standard operating procedures and contingency measures; non-emergency projects are time of the accident, you must rely on emergency personnel in response to the experience and knowledge to make appropriate decisions. Therefore, emergency response, the contingency operations of the performance, a key to the effectiveness of emergency response factor, is the industry standard in improving system security must be a serious face.
Mainly control the disaster emergency response and to eliminate it, if in the process of strain as a result of the occurrence of human error and serious of the disaster, which the company's development will certainly be influential, this study will be based on seven disasters contingency procedures for the issue of human errors by the expert interviews to explore the site personnel in the contingency of human errors occur, use of HEIST analysis tools to analyze human error and the steps by HEIST analysis clearly points out the human error in the error factor to achieve reduce the incidence of mistakes; the Institute of HEIST analysis tools used by the expert examination, agreed that the failure to reduce human errors and improve performance.
Keywords: Continued effective assessment, emergency response, human error, HEIST
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