| Summary: | 碩士 === 銘傳大學 === 公共事務學系碩士在職專班 === 98 === This study was aimed Taipei City Government launched the "1999 Citizen Hotline" cases, of the relevant by policy makers if it is helpful to promote the public policy implementation, through Policy Implementation, One-Stop Service, Call Centell service Integrated other theories on how to improve the basic operational staff for the implementation of policies obedience degree, to control or reduce the effectiveness of policy implementation factors, and thus the purpose of enhancing the effectiveness of policy implementation.
The results showed that the emergence of "1999 Citizen Hotline", means that the relationship between the government and people change, the government increasingly has a "citizen orientation " concept, in "1999 Citizen Hotline" the rapid expansion of the public use of the hotline, said the integration of public municipal requirements will be higher, but the need to do things integrated. Because the the city government, is not distributed in all organs, thus avoiding the need to integrate with each other less than or organs are damaged and the overall image of the city.
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