Modeling An Electronic Commerce Platform for Collaborative Customer Co-design

• Main Authors: Li-Chun Chuang, 莊立群
• Other Authors: 作者未提供
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/02585126891610579568

碩士 === 銘傳大學 === 資訊管理學系碩士在職專班 === 98 === With the increase in customer’s demands for enterprise’s quick response and the shortening of product life cycle, enterprises must seek new technologies to cope with such trend. In such an era that information and communication technologies are changing quickly and Internet applications are becoming more popular, applying collaborative commerce to integrate and strengthen the relationships among supply chain members has become a choice for the enterprise to cope with market demand and seek sustainable operation, so as to improve its decision effectiveness and efficiency and enhance its overall competitiveness by applying information technology. The collaborative commerce means to integrate the enterprise’s all internal and external information resources to realize information interflow and sharing. Based on supply chain, it strides over the fences between enterprises, covering product R&D and design and order handling forwards and including logistics transportation and warehousing service partners backwards. Besides, it connects the upstream suppliers and the downstream clients in the industry system in order to achieve best collaboration. Today, deeply exploring the significance and necessity of customer demand has become an undeniable fact. Although aiming at rapidly responding to market change and customer demand, the collaborative commerce lacks an effective mechanism to understand the customer demand. The best way for the enterprise to know what the customer thinks is to achieve customer’s direct participation, which was hardly possible in the past, but has no longer been an untouchable dream now under the collaborative commerce framework based on the Internet. Based on the combination of the concepts of customer collaborative design and simultaneous engineering, this study applies the UML modeling tool for system design in order to further develop the collaborative commerce platform system with customer’s direct participation. Finally, by taking the notebook computer industry as example and centering on the customer’s direct participation as well as through the simultaneous engineering concept of the customer collaborative design system, this study designs and produces the final products meeting the customer demand, which thus realizes the customer’s maximum satisfaction and the maximum value between the customer and the enterprise.