A Comparative Case Study of Cross-Cultural Training and its Performance – Using Two MNCs in the Information Service Industry as Examples

• Main Authors: Chih-Hao Chang, 張志豪
• Other Authors: Vanessa TSENG
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/29209601672191975241

碩士 === 銘傳大學 === 國際事務研究所碩士班 === 98 === Globalization has become one of the most important parts in the enterprise development processes. In this way, multinational Corporations must focus on cross-cultural training. How to recognize the needs of cross-cultural training is first concern, the second concern is how to set the cross-cultural training’s objectives. In order to increase the performance of cross-cultural training, MNCs must use appropriate cross-cultural training methods and appropriate execution. On a base of qualitative research, this study was examined by using the comparative case study. There were two MNCs selected: Box Solution Company and Quickin System Integration Company. Also through reviewing literatures and conducting in-depth interviews, the research purpose is to enhance the performance of cross-cultural training. This research found out these two different investment types of MNCs has same cross-cultural training’s needs: increasing language capability, interpersonal communication skills of cross-cultural, professional skills and respecting of different cultures. The same cross-cultural training’s objectives between these two MNCs: respecting different cultures, enhancing language capability, interpersonal communication skills, product knowledge and technical capacity. The training methods have: book, seminars, interactive environments and case studies. MNCs should be different in accordance with its task environment to produced appropriate cross-cultural training needs, objective and choose right training methods to let employees can have good performance after training. Finally, all of these will let the employees increase their productivities.