| Summary: | 碩士 === 國立高雄應用科技大學 === 人力資源發展系 === 98 === Communication is not only the essential skill for people to interact with each other but also the basic ability which employees should have in workplace. Furthermore, it is argued that problem-solving skill is indispensable for employees. Therefore, organizations nowadays evaluate staff members with high standards in communication and problem-solving skill. On the other hand, some scholars suggest that workers with higher playfulness exchange ideas with colleagues more easily, and they also are more willing to create and solve problems, which eventually benefits the whole organization. As a result, this study aims to investigate the relationship among employees’ playfulness, communication competence and problem solving skills, and at the meantime, to examine whether playfulness can contribute to problem solving skills through the mediating effect of communication competence.
Employees of domestic enterprises and public authority are the main subjects of this study. A total of 800 questionnaires were distributed and 652 returned. 444 returned questionnaires were valid, and the effective return rate was about 55.5 %. In this research, descriptive statistics, reliability and validity analysis, correlation analysis, confirmatory factor analysis, regression analysis and hierarchical regression analysis were adapted to analyze the data through the statistic software SPSS 12.0 and LISREL 8.70. The results are as follows:
1. Playfulness had significant positive effects on communication competence, which contained six dimensions as communication appropriateness, communication composure, communication wit, communication articulation, communication fervent, communication maturity.
2. Communication competence had significant positive effects on problem solving skills:
(1) Communication appropriateness, communication articulation and communication fervent had significant positive effects on problem identification.
(2) Communication appropriateness, communication articulation and communication fervent had significant positive effects on goal selection.
(3) Communication articulation had significant positive effects on generation of alternative solutions.
(4) Communication appropriateness, communication articulation and communication fervent had significant positive effects on consideration of consequences associated with alternative solutions.
(5) Communication appropriateness, communication composure, communication articulation and communication fervent had significant positive effects on approach to decision making.
(6) Communication appropriateness, communication composure, communication articulation and communication fervent had significant positive effects on implementation of solutions, however, communication maturity had significant negative effect on implementation of solutions.
(7) Communication appropriateness, communication composure, communication articulation and communication fervent had significant positive effects on evaluation of solutions.
3. Playfulness had significant positive effects on problem solving skills, which contained seven dimensions as problem identification, goal selection, generation of alternative solutions, consideration of consequences associated with alternative solutions, approach to decision making, implementation of solutions and evaluation of solutions.
4. Communication competence had partial mediating effect on the relationship between playfulness and problem solving skills.
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