Selection of Manpower Inventory Alternatives Using BSC and ANP Method：An Example of A Company

• Main Authors: Yen-Chun Wang, 王彥君
• Other Authors: Junn-Yuan Teng
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/94053193810125690158

碩士 === 華梵大學 === 工業工程與經營資訊學系碩士班 === 99 === Based on literature review, interviews with experts, and expert survey method, this research first uses four main aspects of balanced score card (BSC) to list 24 affected evaluation indexes of manpower inventory, and further extracts the important evaluation indexes with expert survey method. Combining extracted indexes with analytic network process (ANP), this research also establishes 4 evaluation aspects, 12 evaluation indexes, and 3 manpower inventory alternatives. The manpower inventory evaluation scheme of company A starts according to the structural evaluation, and that is to select a better alternative from the company-wide manpower inventory, departmental manpower inventory, and specific-position manpower inventory to proceed the manpower inventory of company A. According to the research results, company A considers that the aspect of the internal flow is superior to the customer aspect under 4 evaluation aspects, enhancing productivity and decreasing return rate is superior to the other evaluation indexes for the importance of evaluation indexes, and using the departmental manpower inventory is better than other schemes in the aspect of the proper manpower inventory. This research brings up an idea to combine BSC with ANP and applies them into practice to provide a total solution of some un-quantified data or some imprecise values, especially in solving those decision making situations which are not able to be quantified objectively. Through the easy-understanding evaluation method, different types of decision makers are able to take this research as a reference.