| Summary: | 碩士 === 輔仁大學 === 資訊管理學系 === 98 === Between 2008 and 2010, a group of teachers and students in Fu-Jen Catholic University invested considerable time and resources to build a student-based decision support system (DSS): the Career Vocational Helping System (CVHS). This study reviewed the previous DSS key success factors and conducted a case study to explore the key factors that may affect the system implementation process.
From the direct observation and interviews, this study found that, the CVHS implementation the key factors are:
●Students do not have a clear picture for their career and vocational decision process. Career and vocational experts must propose system requirements for students.
●Career and vocational decision is a very complex decision. A long term research to collect data and analysis is needed to support career and vocational decision.
●Since career and vocational decision is a semi-structured decision-making process, the designer can not specify requirements in a structured way. Designers must repeatedly investigate students’ needs and continuously refine the design of the CVHS. Because requirements are proposed by non-users, it is necessary to improve the design through testing by the users to to meet the users’ understanding.
●During the CVHS implementation process, because the designer is not familiar with the design of information systems an information system professor was invited to join all the meetings to prevent not workable design and made the implementation process more efficient.
●In the system implementation process, unlike top the management in the companies, the top management in the university usually does not command subordinates. The top management in the university and professors communicate through many formal and informal communication opportunities to gain supports from each other and to form a consensus.
The study provides a new research direction for the academia and provides suggestion for practitioners who will implement similar systems.
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