The study of working pressure and coping strategies of the social workers in the Foreign Sposue Family Service Centers

• Main Authors: SHU-HUI CHIANG, 江淑慧
• Other Authors: Keh-Ming Lee
• Format: Others
• Language: zh-TW
• Online Access: http://ndltd.ncl.edu.tw/handle/94424468515604057002

碩士 === 朝陽科技大學 === 社會工作系碩士班 === 98 === Abstract The main purpose of this study is searching for the working pressure and its coping strategics of the social workers in the Foreign Spouse Family Service Centers. The working pressure is derived from five sources that including: the working burden, human relationship, the conflict between job and family, the development of career, and support and demand coming from the supervisors. The coping strategics of the working pressure include the social supporting coping strategy, focus of problem positive coping strategy, focus of problem negative coping strategy, focus of mood positive coping strategy, and focus of mood negative coping strategy. The study adopts the questionnaire survey to 76 social workers of 25 National Foreign Spouse Family Service Centers and 100% adaptive questionnaires. It includes t-test,one-way ANOVA and Pearson product-moment correlation to proceed the statistic analysis. The conclusion of the study as follows: (1) Currently in the Foreign Spouse Family Service Centers, most of the social workers are young, inexperienced, unmarried, and the graduates of the related social work science major.(2) For the causes of the working pressure: The highest degree experience is from human relationship. The lowest degree experience is from the conflict between job and family.(3) For the coping strategics of the working pressure: The highest degree recognition is from the social supporting coping strategy. The lowest degree recognition is from focus of problem negative coping strategy. (4) For the causes of the working pressure: There is a strong correlation among the different individual background factors to the social workers in the Foreign Spouse Family Service Centers.(5) For the working pressure coping recognition: There is a significant difference among the different individual background factors to the social workers in the Foreign Spouse Family Service Centers.(6) There is a strong correlation for the causes of the working pressure to the coping strategics of the working pressure.(7) The open questionnaires appear that most of the causes of the working pressure come from the working burden and most of the coping strategics of the working pressure take social supporting coping strategy. Based on the conclusion of the study, the suggestions to the administration as follows: (1) Holding the advance study and training to enhance the abilities of communication and coordination and concerning about the demands of the Foreign Spouse Family Service Centers in the different areas.(2)In order to emphasize physical and mental demands of the social workers, we can improve the social workers’ relationships through holding some reasonable social activities.(3)To integrate the relevant departments and sources to set up the special dialogue windows, to set up the perfect working model, and to simplify the complicated administrative process and form operation. The suggestions to the social workers of the Foreign Spouse Family Service Centers as follows: (1) To enhance experience exchange and sharing and build up an area strategic association to develop the cooperative relationship.(2) To take care of jobs and living conditions among the colleagues and become a mutual assistance Team Work.(3) To strengthen the skill of time management and to improve the job efficiency.